GDPR – only 5 days left!

Blog | Richard Gyde, Managing Director

If you haven’t heard of GDPR by now, you’re clearly not checking your in-box often enough!

GDPR represents a massive change in the way that companies have to handle data about their customers, and it’s being introduced right across the EU to give customers more rights and protections.

It’s meant to control how data is used and stored by switching the onus from opting out of direct marketing communications to opting in. Continue reading…

Deserved recognition

Blog | Richard Gyde, Managing Director

The last couple of years have been some of the most challenging in Mila’s recent history – almost entirely because of the economic impacts of the Brexit vote of course.

The 20% fall in the value of the pound has massively driven up our costs, while the wavering in consumer confidence has had a dampening effect on customer demand. Obviously, we’ve all had to dig deep here to make sure that Mila has maintained its market leading position and has remained both strong and profitable. Things are going well for us currently, as demonstrated by our G17 Component Supplier of the Year award, but we all know the hard work is far from over. Continue reading…

Five star products

Blog | Richard Gyde, Managing Director

Like most of us I’m sure, I rarely buy anything online anymore without reading the reviews. We’ve all got used to checking products before we buy and, thanks to the transparency of social media, it’s easy to gauge the general level of customer satisfaction with any business fairly instantly.

As a supplier, online reviews obviously serve as a constant reminder of just how important every single customer is to the success and reputation of your business. It used to be said that a satisfied customer would tell two or three people about his experience while a dissatisfied customer would tell 20, but the internet has magnified that many times over. Continue reading…

Punching above our weight

Blog | Richard Gyde, Managing Director

We’ve just had our supply chain performance independently audited by Grant Thornton, and I’m delighted to say we scored a very impressive 2.7 out of 4 and were rated ‘an exceeding organisation’.

If I tell you that only the likes of Dell and Amazon score anything close to 4, you’ll see that we are punching way above our weight when it comes to managing our inventory, planning our operations and continually improving things like our warehouse and transport performance. Continue reading…

Merry Christmas

Blog | Richard Gyde, Managing Director

It’s that time of year again when the trade magazines ask representatives from across the industry for their predictions of the year ahead.

My thoughts are actually really positive. Winning the Component Supplier of the Year award at the G-17s has given everyone here at Mila a tremendous boost, largely because it feels like a real endorsement of how hard we work to deliver a great service to all our customers. Continue reading…