6 months of 100% OTIF for Synseal!

We’ve just achieved something rather special for Synseal – 100% OTIF on everything we deliver to them for the past six months.

Even Synseal themselves described it as a ‘remarkable achievement’ – given that we supply them with more than 300 different lines and they typically place more than 40 orders a month with us. That includes fast moving products like our ProSecure handle, ProLinea espag and NightSecure keep.

As I’ve said before on this blog, the Mila OTIF is stricter than many of our competitors – if a single item in an order is out of stock (even if it can be delivered within the next 48 hours) then that whole order fails our measure. That, I think, makes this 100% OTIF even more impressive.

It is largely down to the efficiency of our supply chain of course, so it was fitting that our Supply Chain Director Oliver Burgess was the one to receive a certificate last week from Mark Frain and Izabela Payne Synseal’s Hardware Category team to mark the achievement

When he presented the certificate, Mark Frain said that it’s easy to take good performance for granted when a supplier is as consistently good as Mila. That’s an enormous compliment of course and it’s exactly what we’re aiming for, but it does mean that our great service can sometimes be overlooked.

So, I’d like to add my congratulations to everyone here involved with supplying Synseal – from the warehouse team who pick and pack the products to our account management team who have worked so hard on building the relationships across the business which mean we can accurately forecast requirements and respond quickly to any changes.


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