Mila is COVID Secure. Find out more here.

/ Frequently Asked Qustions

We will update this page regularly as the COVID-19 situation changes.

Mila will continue to follow the advice of the Government and Public Health England.

Can I still order hardware over the phone? Yes, you can call our sales team directly on 01327 312 400 and we will process your order.

Can I email my order to you? Yes, you can email us via sales@mila.co.uk and we will process your order.

Can I fax my order to you? No, not at this time.

I would like to request a new quotation. How do I do that? You can email us via sales@mila.co.uk or call us directly on 01327 312 400.

Can I contact my Area Sales Manager? We have smaller than usual sales team working at this time. Please contact our sales team on 01327 312 400 with any questions or queries you may have.

When will my order arrive? We are aiming to deliver to you within 48 hours of processing your order.

Can I still receive a delivery? Yes. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. Our freight partner is also carrying out contactless deliveries.

Are there any changes to placing large orders? We are operating with a smaller than usual team in warehouse, so we would appreciate as much notice as possible to enable us to process your order.

Is Mila HQ fully open again? Mila is trading. Our warehouse based at our Daventry HQ is open but with a smaller than usual team, working within safe working protocols.

What hours is Mila open? Mila is operating Monday to Thursday from 8.30am – to 5pm. On Fridays we are open from 8.30am until 4.30pm.

What is the order cut-off time? We will be processing orders until 3pm daily, for 48 hours deliver. Orders received after 3pm will be processed the next working day.

How do I contact you about my account? You can email our customer accounts team via accounts@mila.co.uk

I need some product support from your technical team – how do I contact them? You can email our technical team via technical@mila.co.uk

How do I contact Mila? You can call us on 01327 872 511 and select which department you wish to be connected to. You can also contact our teams via email, a list of department email addresses is here.

Are you sharing updates on social media? Yes, you can stay in touch with us on these platforms – Twitter, LinkedIn, Instagram.

Are you publishing updates in the press? Yes, you can read our latest news here and on Richard’s blog here.