Please note that as of 12th June, our new order cut-off time for next day delivery is 3.30pm. For more information, click here.

/ Frequently Asked Qustions

We will update this page regularly as the COVID-19 situation changes.

Mila will continue to follow the advice of the Government and Public Health England.

Can I still order hardware over the phone? Yes, you can call our sales team directly on 01327 312 400 and we will process your order.

Can I email my order to you? Yes, you can email us via and we will process your order.

Can I fax my order to you? Yes, you can fax us via 01327 872575 and we will process your order.

I would like to request a new quotation. How do I do that? You can email us via or call us directly on 01327 312 400.

Can I contact my Area Sales Manager? Yes. Please contact our sales team on 01327 312 400 with any questions or queries you may have.

When will my order arrive? We are aiming to deliver to you within 48 hours of processing your order.

Can I still receive a delivery? Yes. Our freight partner is carrying out contactless deliveries and will adhere to your COVID policies when doing so.

Are there any changes to placing large orders? We are operating with a smaller than usual team in warehouse, so we would appreciate as much notice as possible to enable us to process your order.

Is Mila HQ fully open again? Yes, with a number of safe working protocols throughout the office and warehouse to keep our on-site teams safe.

What hours is Mila open? Mila is operating as normal and is open Monday to Thursday from 8.30am – to 5pm. On Fridays we are open from 8.30am until 4.30pm.

What is the order cut-off time? We will be processing orders until 3pm daily, for 48 hours deliver. Orders received after 3pm will be processed the next working day.

How do I contact you about my account? You can email our customer accounts team via

I need some product support from your technical team – how do I contact them? You can email our technical team via

How do I contact Mila? You can call us on 01327 872 511 and select which department you wish to be connected to. You can also contact our teams via email, a list of department email addresses is here.

Are you sharing updates on social media? Yes, you can stay in touch with us on these platforms – Twitter, LinkedIn, Instagram.

Are you publishing updates in the press? Yes, you can read our latest news here and on Richard’s blog here.