Quality in our award-winning hardware, in our partnerships with governing bodies, in our relationships with suppliers, in our friendships with customers & in our market-leading services delivered company-wide by our knowledgeable team.
Quality defines our values. It’s in our DNA.
Richard joined Mila in 1981 when there were fewer than 10 people working in the UK business, and his knowledge, passion and drive helped shape it into a market leading business. He has led Mila as MD for nearly 20 years and during that time, has become a trusted, high profile figure in the fenestration sector.
Supply Chain Director
I believe that reliability throughout a complex global supply chain is crucial.
Sophisticated algorithms help us to provide continuous supply; synchronising product inventory, forecasting & world-wide logistics to ensure on-shelf availability of hardware when you need it. The next step in OTIF, we call it COTIF – ‘Complete On-Time, In-Full.’
Oliver is our Supply Chain Director and is focused on maximising the benefits our outstanding supply chain performance can bring to the business. His Blue Chip experience in the FMCG, healthcare and food sectors means Mila’s operation is benchmarked against the very best in world-class performance.
I believe that integrity & honesty is the best advertising - our brand is built on it.
You can trust that our product claims, test data & service metrics are all demonstrable & verifiable.
What sets us apart is our reliable, consistent, attention-to-detail led service experience that delights & values customers across every touch-point.
Integrity & honesty defines Mila. It’s in our DNA.
Sarah is our Head of Marketing and CX with almost 20 years’ experience in design and marketing. She joined the business in 2000 and today her multi-channel campaigns have transformed the way Mila communicates with customers and have won a series of industry awards.
Product Design & Quality Director
I believe that quality is key to intelligent product design.
Quality is future proof innovation, patented features, reliable operation, exacting material specification, ethical manufacture &, of course, all aspects of the way our customers interact with our products.
Quality defines our hardware. It’s in our DNA.
Paul heads up our Product Design team and was one of the first engineers in the UK to gain Chartered Technological Product Designer (CTPD) status. Since joining Mila in 2008, he has been the driving force behind our own branded product range and also heads up our UKAS accredited Test Centre.
I believe that financial integrity is paramount for a well-funded, stable & secure supplier.
Integrity is intrinsic to account management, trading terms, supply agreements, fair pricing & accurate invoicing – underpinned by an agile team who can respond to ever-changing market & economic conditions.
Integrity defines the way we do business. It’s in our DNA.
Our FD James is an FCCA qualified accountant with an impressive track record working in service, manufacturing and distribution businesses. He joined Mila 4 years ago from within the Arran Isle Group, bringing with him international experience from China, the US and Europe.
I believe that quality is proven through product fit, function & independent testing.
Quality is the route to successful accreditation & certification from recognised, impartial industry bodies like BSI, Exova & SBD. Quality is confidence that our hardware will last.
Quality defines our standards. It’s in our DNA.
A familiar face in the industry thanks to his regular column in Glass News magazine and his positions on various DHF and GGF technical committees, Strafford is Mila’s Technical Director and guru. He advises on every aspect of designing and installing hardware, and is committed to continually driving up standards.