News | Mila Customers
When Bridgwater based Notaro Windows needed Approved Document Q (ADQ) accreditation for windows they were installing in a new housing development, they could relax knowing that all they had to do was ask Mila to help.
Mila has been Notaro Windows’ hardware supplier for more than a decade and they took care of the whole project for them, advising on the window and hardware specification and arranging the PAS24 security testing required for ADQ.
For Sam Notaro, Director of the business, Mila took away all the hassle that he had associated with acquiring ADQ accreditation and left him to concentrate on fabricating and installing windows. He said: “The Notaro Group includes a housebuilding division and this was the first new development we had started since the ADQ rules came into play. Not only did Mila give us expert advice on what we needed to do to comply with the rules, they actually arranged all the necessary testing and approvals for us.
“Mila have always worked hard to develop a strong partnership with Notaro, and this was a typical example of how they add value to that partnership with exceptional customer service. In our experience, we can trust them completely. They are always responsive and helpful – proactive in sorting out any issues or concerns that we have and providing us with lots of expert technical back up.”
Strafford Cooke, Mila’s Technical Director said that the impact of the ADQ changes across the industry is accelerating as housebuilders move on to sites where work started after the 1 October 2016 cut off point. He added: “Up until now, lots of fabricators supplying the new build market have been relatively unaffected by the PAS24 requirement within ADQ because they have been working on long term developments which they can argue started several years ago. That is all starting to change though, and we’re getting more and more requests from customers like Notaro working on new developments who want help on hardware specification, cascading of test data and the testing itself.
“That is all part of the Mila service of course, and is what helps to set us apart from the competition.”
Notaro Windows fabricates PVC-U windows and doors in Synseal Legend 70, as well as composite doors and aluminium bi-folds and lift and glide patios. It supplies its own new build requirements on sites throughout Somerset and in its Lakeview holiday cottages.