Honest and straightforward guarantees from Mila

Mila has made it even easier for customers to choose the right product for any application with a brand new set of design icons to show exactly what is included in every guarantee.

These will be used from now on across all of Mila’s packaging, website and brand new catalogue, so that buyers can see instantly whether they are choosing a 5, 10, 20 or even 25-year guarantee on performance or finish, or both.

Underpinning the icons of course are the simple and transparent terms of Mila’s guarantees which mean there are no hidden catches or small print clauses – just peace of mind for both the fabricator and the installer.

Unlike some of its competitors, Mila does not require installations to be registered online. As long as the product has been fitted in accordance with Mila’s guidelines, if either the product or the finish fails within the time limit of the guarantee, customers simply need to provide photographic evidence or return the product to Mila to receive a replacement.

Richard Gyde said:

“We believe in treating customers fairly and honestly and this is a key part of that. Obviously, the reason we can offer such a straightforward and simple guarantee scheme is that failures on Mila products are so rare. Our quality assurance processes are so advanced now that by the time a product reaches the customer, it has already been through a testing regime much more arduous than anything it’s likely to face out in the real world.”

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