3000 miles in 12 days

Blog | Richard Gyde, Managing Director

I’ve recently returned from a two week trip to China – 3,000 miles in 12 days and 10 different hotel rooms, which I’m not sure anyone could really describe as glamorous.

Since Mila made the decision to ‘chase the dragon’ and take our manufacturing offshore back in 2008, these trips have become part of my routine and, while they are always exhausting, they are also absolutely essential. Continue reading…

Singing success at Mila

Blog | Richard Gyde, Managing Director

We set great store by our service levels here at Mila – guaranteeing next day delivery and maintaining a supply chain which achieves OTIF scores in excess of 99%.

Critical to that of course is the performance of our warehouse team, who are responsible for making sure that every order is picked accurately, packed securely and despatched promptly. Continue reading…

What’s so complicated about guarantees?

Blog | Richard Gyde, Managing Director

If you read the trade press, you’ll hopefully have seen lots of coverage of our newly simplified guarantees.

The marketing team here have produced a brand new set of design icons which are being rolled out now across all our packaging, literature and website. These show whether a product is guaranteed for 5, 10, 20 or even 25 years on performance, or finish, or both, and the idea is that they’ll make it easy for customers to pick exactly the right product for every project. Continue reading…

Another member of the 30+ Club

Blog | Richard Gyde, Managing Director

I’m absolutely delighted that we’ve got another member of the 30+ club at Mila.

Dave Smith, one of our most valued warehouse operatives, clocked up 30 years with the business last week and quite rightly got a special gift from Mila to say thank you. Our Operations Manager Joe Montague made the presentation and gave a lovely speech congratulating Dave and pointing out just how much we appreciate his hard work and of course his loyalty. Continue reading…

Good news if you can find it!

Blog | Richard Gyde, Managing Director

There’s so much depressing political news in the papers at the moment that it’s sometimes tempting not to read them too closely, but I actually found some real nuggets of positivity in The Sunday Times a couple of weekends ago which I thought I’d share with readers of my blog.
Continue reading…