What’s so complicated about guarantees?

Blog | Richard Gyde, Managing Director

If you read the trade press, you’ll hopefully have seen lots of coverage of our newly simplified guarantees.

The marketing team here have produced a brand new set of design icons which are being rolled out now across all our packaging, literature and website. These show whether a product is guaranteed for 5, 10, 20 or even 25 years on performance, or finish, or both, and the idea is that they’ll make it easy for customers to pick exactly the right product for every project. Continue reading…

Another member of the 30+ Club

Blog | Richard Gyde, Managing Director

I’m absolutely delighted that we’ve got another member of the 30+ club at Mila.

Dave Smith, one of our most valued warehouse operatives, clocked up 30 years with the business last week and quite rightly got a special gift from Mila to say thank you. Our Operations Manager Joe Montague made the presentation and gave a lovely speech congratulating Dave and pointing out just how much we appreciate his hard work and of course his loyalty. Continue reading…