Mila Blog

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Author: Richard Gyde Created: Wednesday, April 1, 2009
Observations about Mila Hardware and our industry

I was in the car the other day and happened to catch a really interesting feature on Radio 4’s You and Yours programme about customer service.

Having recently published the headline findings of our own independent customer survey showing how well we were doing in terms of customer service and satisfaction, I was intrigued to know how we stacked up against the wider market.

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If you’re on Twitter or read any of the online glazing bulletins, then it’s been impossible to miss the many reminders that this Friday, 6 June, is deadline day for the introduction of the new rules regarding Minimum Technical Competence (MTC).

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Some of our customers have very ‘peticular’ requirements when it comes to hardware and I was intrigued to hear about this one this week.

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It’s hard to believe that it’s G-Awards time again.  It seems like no time at all since we were celebrating Mila winning the Component Supplier of the Year Award at the G-13s, and yet the G-14 awards are already open for entries.

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This is my first post for a few weeks because I’ve been away in the Far East meeting with many of our major suppliers.

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Richard's away in the Far East for a couple of weeks overseeing one of Mila's regular large scale quality audits which we carry out with our suppliers, so I thought I'd use the opportunity to post my first guest blog on my trip to Fensterbau. Although if you follow me on Twitter (@milahardware_uk) you'll know I was tweeting with pictures from the show!

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I posted a blog a few weeks ago appealing to the industry to improve how it communicates the investments which have been made in improved door security.

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It was the hardware industry’s turn to respond to the Glass News ‘Voice of the Industry’ question this month and, along with all the leading players in this market, I was asked to say what enhancements or innovations were coming which would give the consumer even more confidence.

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If you’re a regular reader of Glass News, then look out for this month’s Tech Talk column written by our Technical Manager Strafford Cooke.

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We all like to get positive feedback and it’s even better when it is completely unprompted.  This week I received a fantastic email from a customer who has spent less than £10K with us over the last year or so thanking us for being, as he puts it, ‘one of the few reliable suppliers out there in a hungry industry’.

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