Mila Blog

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Author: Richard Gyde Created: Wednesday, April 1, 2009
Observations about Mila Hardware and our industry

Another great night was had by all at last Friday’s G-Awards.  Once again, it was a huge pleasure to be part of such a great occasion and to be celebrating the achievements of this great industry.

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A really interesting article caught my eye on the BBC website last week all about the future of the ‘humble key’...

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It’s been a fantastic week for Mila with two pieces of really good news.

First we heard last week that we are a finalist in the Customer Care Initiative category in the G14 awards...

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We’ve just booked a stand at next year’s Build Show which is happening at the NEC from 28th to 30th April.

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I was in the car the other day and happened to catch a really interesting feature on Radio 4’s You and Yours programme about customer service.

Having recently published the headline findings of our own independent customer survey showing how well we were doing in terms of customer service and satisfaction, I was intrigued to know how we stacked up against the wider market.

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If you’re on Twitter or read any of the online glazing bulletins, then it’s been impossible to miss the many reminders that this Friday, 6 June, is deadline day for the introduction of the new rules regarding Minimum Technical Competence (MTC).

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Some of our customers have very ‘peticular’ requirements when it comes to hardware and I was intrigued to hear about this one this week.

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It’s hard to believe that it’s G-Awards time again.  It seems like no time at all since we were celebrating Mila winning the Component Supplier of the Year Award at the G-13s, and yet the G-14 awards are already open for entries.

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This is my first post for a few weeks because I’ve been away in the Far East meeting with many of our major suppliers.

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Richard's away in the Far East for a couple of weeks overseeing one of Mila's regular large scale quality audits which we carry out with our suppliers, so I thought I'd use the opportunity to post my first guest blog on my trip to Fensterbau. Although if you follow me on Twitter (@milahardware_uk) you'll know I was tweeting with pictures from the show!

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